Food supplement. Not a medicine. Sold by Sofia Siafi, Filippiada, Greece.

Privacy Policy

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This Privacy Policy explains how Sofia Siafi ("we", "us", "our") collects, uses and protects personal data gathered through the website Sofia Siafi (sofiasiafi.gr) in connection with the sale of VoloNord Advanced Boost.

1. Information We Collect

We collect personal data in the following ways:

  • Order form: name and telephone number submitted via the order form on this website.
  • Contact form: name, email address and message content submitted via the contact form.
  • Automatically: IP address, browser type, operating system, pages visited and time of visit - collected via cookies and server logs.
  • Cookies and tracking: as described in our Cookie Policy, including data collected by Google Analytics and Google Ads where consent is given.

2. How We Use Your Information

  • To process and confirm your order by telephone and arrange delivery.
  • To respond to enquiries submitted via the contact form.
  • To improve the website experience using anonymised analytics data (only where consent is given).
  • To display relevant advertising (only where consent is given).
  • To comply with our legal obligations under UK law.

3. Legal Basis for Processing (UK GDPR)

We process personal data on the following lawful bases under UK GDPR Article 6:

  • Contract performance (Art. 6(1)(b)): processing your name and phone number is necessary to fulfil your order.
  • Legitimate interests (Art. 6(1)(f)): fraud prevention and basic site security.
  • Consent (Art. 6(1)(a)): analytics and marketing cookies, where you have given consent via our cookie banner.

4. Sharing and Disclosure

We do not sell your personal data. We may share data with:

  • Delivery partners: courier companies who require your name and address to complete delivery.
  • Google LLC: via Google Analytics and Google Ads, subject to your cookie consent choices. Google may process data in the United States under Standard Contractual Clauses.
  • Legal authorities: where required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure or loss. Data collected via forms is transmitted over encrypted HTTPS connections.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectification of inaccurate data.
  • Erasure ("right to be forgotten") where data is no longer necessary.
  • Restriction of processing in certain circumstances.
  • Object to processing based on legitimate interests.
  • Data portability where processing is based on consent or contract.
  • Withdraw consent at any time (this does not affect the lawfulness of processing before withdrawal).
  • Lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority: ico.org.uk, telephone 0303 123 1113.

To exercise any of these rights, contact us at info@sofiasiafi.gr.

7. International Data Transfers

Where data is transferred outside the UK (for example to Google's servers in the United States), we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved under UK GDPR.

8. Retention Periods

Order data is retained for up to 6 years to comply with UK tax and accounting requirements. Contact form enquiries are retained for 12 months. Analytics data is retained in accordance with Google's standard retention settings.

9. Children's Privacy

This website and the product VoloNord Advanced Boost are intended for adults only. We do not knowingly collect personal data from individuals under 18 years of age.

10. Third-Party Services

This website may use the following third-party services when consent is provided:

  • Google Analytics: web traffic analysis. Cookies: _ga, _gid, _gat.
  • Google Ads conversion tracking: measures advertising performance. Cookies: _gcl_au, _gcl_aw.
  • Google Ads remarketing: serves relevant advertisements to prior visitors.
  • Google Maps (embed): used on the contact page to display our office location. Google Maps may set its own cookies.

11. Cookies

Please see our dedicated Cookie Policy for full details of cookies used on this website and how to manage your preferences.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website following any update constitutes acceptance of the revised policy.

13. Contact

Sofia Siafi
Odos Bizaniou 12, 482 00 Filippiada, Greece
Email: info@sofiasiafi.gr
Phone: +44 20 7946 0832